HomeStakeholder consultation and communication
Based on past experience and industry characteristics, we have identified six categories of stakeholders: government agencies, employees, customers, suppliers, shareholders and investors, and communities and non-profit organizations. We have established transparent and smooth communication channels to understand the issues of concern to each stakeholder and continuously improve to meet their expectations and needs.
The communication with stakeholders in 2024 was reported to the Board of Directors on March 11, 2025.
| Stakeholders | Focus on issues | Communication channels | Communication frequency and response method | Communication achievements in 2024 |
|---|---|---|---|---|
| government agencies | 1. Compliance with laws and regulations 2. Corporate Governance 3. Communication with competent authorities |
Spokesperson Su Liling, Assistant Manager of the Finance Department Email: [email protected] |
1. Set up a contact window to maintain good interaction with the competent authorities. 2. Participate in regulatory promotion meetings or seminars organized by the competent authority from time to time (irregularly). 3. Respond to inquiries from competent authorities (irregularly) through official documents, meetings, telephone calls, emails, and public information. 4. Release important information announcements (irregularly). 5. Report operating overview (quarterly). |
1. Report and submit operational overviews to the competent authorities monthly/quarterly to help them understand the overall financial environment. 2. The Company has not violated the Taiwan Stock Exchange's information reporting, material information, or press conference reporting regulations. |
| staff | 1. Corporate culture promotion 2. Policy Description 3. Company development strategy and operating status 4. Talent cultivation and development 5. Workplace Health and Safety 6. Employee Compensation and Benefits |
Guo Fengming, Section Chief of the Administrative Management Section Email: [email protected] |
1. Monthly meeting (every month). 2. Operation and management meeting (monthly). 3. Employee Welfare Committee (irregular). 4. Occupational safety and health education and training (every year). 5. Provide external education and training course information (irregularly). |
1. Allocate employee compensation. 2. Convened 6 Welfare Committee meetings. The Welfare Committee operated well and announced welfare matters to the public. 3.Hold 4 monthly meetings to maintain communication with employees on company operations, event promotions and policy explanations. 4. Hold monthly management meetings to review the communication and operation status of each department. |
| client | 1. Operational financial performance 2. Product quality and innovative R&D 3. Customer Service Management |
Sun Meixiang, Deputy Section Chief of the Sales Department Email: [email protected] |
1. Professional training, technical seminars, market research, visits, customer interviews and related interview reports (irregularly). 2. Service satisfaction survey and customer feedback response and communication (annually). 3. Assist customers in planning and designing environmentally friendly and energy-saving products (occasionally). 4. Product sales and service tracking (irregularly). |
1. Daily communication via phone, email, and messaging software. 2. Periodically conduct domestic customer interviews and on-site visits to understand customer needs. 3. Collect product/market information and provide customer services to meet customer/market needs and enhance the competitiveness of the company's products and services. 4. Update and produce company videos. 5. Develop new models using the environmentally friendly new refrigerant R1234ze. |
| supplier | 1. Supplier Management 2. Regulatory Compliance 3. Service quality, delivery time and price |
Zhang Liyan, Deputy Section Chief of the Purchasing Department Email:[email protected] |
1.Visit and exchange visits (irregularly). 2. Supplier evaluation (quarterly). 3. Purchase contract (indefinite). |
1. Conduct quarterly evaluations of major suppliers. 2. Signed 4 important raw material procurement contracts. |
| Shareholders and investors | 1. Corporate Governance 2. Integrity management 3. Compliance with laws and regulations 4. Financial transparency 5. Shareholders' Equity |
Spokesperson Su Liling, Assistant Manager of the Finance Department Email: [email protected] Deputy Spokesperson Ms. Li Liying, General Manager's Office Email:[email protected] |
1. Set up a stock affairs and investor relations contact window, spokesperson and deputy spokesperson to provide a two-way communication channel 2. Announcement of operational overview on the public information observatory and company website (monthly) 3. Announcement of financial reports (quarterly) 4. Regular shareholders' meetings (held in the second quarter of each year) will be voted on case by case, using electronic voting. Investors can fully participate in the process, and the results will be published on the Public Information Observation Center (annually). 5. Issue Chinese annual report and online English annual report (every year) |
1.Hold one annual shareholders' meeting 2.Hold an online investor conference 3. Announce important information in accordance with the regulations of the competent authorities 4. Regularly update the official website with financial statement information |
| Community and Nonprofit Organizations | Community participation and public welfare services | Guo Fengming, Section Chief of the Administrative Management Section Email: [email protected] |
1. Social welfare and providing student scholarships (every year) 2. Organizing and donating to non-profit organization foundation activities (irregular) 3. Provide opportunities for educational cooperation (every year) |
1. Cooperate with 2 schools for teaching/internship 2. Scholarships are established with a total of 6 partner schools, with a total scholarship amount of 282,500 yuan. 3. Continue to sponsor reading charity activities, with a donation amount of 100,000 yuan. 4. Donated two air-conditioning systems to the central kitchen and dining area of Luzhu Elementary School in Kaohsiung City. 5. Donated 500 residential smoke alarms to the Pingtung County Fire Department. 6. Donated NT$210,000 to Taipei Municipal Nangang Vocational High School for the 2024 Taipei Capital Cup International Skills Competition. 7. Donate equipment for a refrigeration and air-conditioning engineering laboratory to the Department of Energy and Refrigeration and Air-conditioning Engineering at National Kaohsiung University of Science and Technology, including construction and installation work. 8. Sponsorship of Tainan City’s elementary and middle school music and cultural activities, with a sponsorship amount of NT$160,000. 9. Sponsor the 12th annual temple fair at the Jishan Temple in Luodi, Mituo District, near Ziguanchang, Kaohsiung. This ritual, known as the Burning of the King's Boat, is held to send plague away from the country, to pray for peace and blessings for the local community, and to protect, promote, and pass on precious local traditional culture. Sponsorship amount: NT$10,000 |
